Privacy Policy

1. Introduction

Oddsize Baggage ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our personal shopping services.

By using our services, you consent to the data practices described in this policy. If you do not agree with our policies, please do not use our services.

2. Information We Collect

We collect information that you provide directly to us:

• Contact Information: Name, email address, phone number (WhatsApp), and delivery address
• Order Information: Product requests, URLs, photos you share, special instructions, and order history
• Payment Information: Transaction records (we do not store full payment card details)
• Communication Data: Messages exchanged via WhatsApp, email, or our website forms

We also automatically collect certain information:

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent on site, referring website
• Cookies: Small data files stored on your device (see Section 7)

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders and inquiries
• Provide customer support via WhatsApp and email
• Send order confirmations, tracking information, and delivery updates
• Improve our services and website
• Comply with legal obligations
• Prevent fraud and protect our business

4. Information Sharing

We may share your information only in the following circumstances:

• Shipping Partners: We share delivery addresses and contact details with courier services to deliver your orders
• Payment Processors: Transaction data is shared with secure payment providers to process your payments
• Legal Requirements: We may disclose information if required by law or to protect our rights
• Business Transfers: In the event of a merger or acquisition, your information may be transferred

5. Data Security

We implement appropriate security measures to protect your personal information:

• Encrypted communications (HTTPS/SSL)
• Secure storage of customer data
• Limited access to personal information on a need-to-know basis
• Regular security assessments

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

Order records are typically retained for 7 years for accounting and legal purposes. You may request deletion of your data at any time (see Section 9).

7. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences
• Understand how you use our website
• Improve your browsing experience
• Analyze website traffic and performance

Types of cookies we use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and choices

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

8. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

We may use the following third-party services:

• Google Analytics (website analytics)
• WhatsApp Business (customer communication)
• Payment processors (transaction processing)
• Shipping carriers (order delivery)

9. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the data we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Request your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise any of these rights, please contact us using the details in Section 12.

10. International Data Transfers

Your information may be transferred to and processed in Australia, where our business operates. By using our services, you consent to this transfer.

We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date.

We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: hello@oddsizebaggage.com
• WhatsApp: +61 XXX XXX XXX
• Instagram: @oddsizebaggage

We will respond to your inquiry within 30 days.